一、基本信息
张云，管理学博士，中国海洋大学管理学院旅游学系副教授。2022年6月于山东大学获管理学博士学位，2023-2026年任香港理工大学酒店及旅游业管理学院研究助理教授，2026年8月加入中国海洋大学。
研究方向：数智时代组织管理与员工行为、旅游数智化与顾客体验
电子邮箱：：yun.zhang@ouc.edu.cn
办公地址：山东省青岛市崂山区松岭路238号中国海洋大学管理学院325室
二、学术成果
科研项目
[1] 2023.05‑2025.11，《数字时代酒店顾客旅程重塑研究》，香港理工大学，(1‑BD2X)，主持，结项；
[2] 2022.06‑2025.06，《共同富裕视域下脱贫攻坚与乡村振兴有效衔接的实现路径研究》，国家社会科学基金重点项目(22AJY010)，参与，在研；
[3] 2024.09‑2027.12，《解耦视角下工业互联网双跨平台生态重构共创路径及治理体系研究》，国家社会科学基金一般项目(24BGL097)，参与，在研；
[4] 2022.06‑2023.06，《乡村旅游创业传染效应及促进共同富裕的山东路径研究》，山东省社科规划重点项目(22BGLJ03)，参与，在研；
[5] 2019.07‑2022.06，《高质量发展阶段山东精品旅游产业组织优化与企业成长问题研究》，山东省自然科学基金面上项目(ZR2019MG014)，参与，已结题。
主要论文
[1] Zhang, Y., Xu, Y., Zhang, H., Wang, Y., & Kim, S. S. (2027). When green meets mandate: Effects of environmental image–mandatory environmental initiative (in) congruence on customer complaints. International Journal of Hospitality Management, 140, 104876. (SSCI Q1, ABS 3*, 中科院一区TOP, IF=8.3)
[2] Yang, H., Song, H., Zhang, Y*., Ma, E., & Yang, A. (2026). Communication modality, authenticity, and continuance usage intention of GenAI chatbots: A media richness theory perspective. Tourism Management, 112, 105273.(SSCI Q1，ABS 4*, 中科院一区TOP, IF=14.5)
[3] Zhang, Y., Xu, Y., Zhang, H., Kim, S. S., & Cheung, C. (2026). Serving up stereotypes? How and when stereotype (in) congruity influences customer behavioral intentions toward ethnic restaurants. International Journal of Hospitality Management, 133, 104415.(SSCI Q1, ABS 3*, 中科院一区TOP, IF=8.3)
[4] Zhang, Y., Ma, E., & Xu, F. Z. (2026). Embracing imperfection: employee empowerment and learning from errors from the lens of positive psychology. International Journal of Contemporary Hospitality Management, 38 (3), 832–851. (SSCI Q1, ABS 3*, 中科院一区TOP, IF=11.3)
[5] Yang, H., Zhang, Y., Song, H., Ma, E., & Wang, D. (2026). Extended reality (XR) resistance or exploration? Unlocking the psychological mechanism. Journal of Hospitality and Tourism Management, 68, 101529. (SSCI Q1, 中科院一区TOP, IF=10.1)
[6] Zhou, J, Zhang, Y*., Wang, H., & Xu, F. Z. (2026). Development and validation of the artificial intelligence powered service innovation capability scale: The impact on customer perceived welfare. The Service Industries Journal, 1–31. (SSCI Q1, 中科院二区, IF=8.1)
[7] Zhou, J, Wang, H., Lu, Y., Zhang, Y*. (2026). Good stress or bad stress? The double-edged impact of AI-induced technostress on employee resilience. The Service Industries Journal, 1–30. (SSCI Q1, 中科院二区, IF=8.1)
[8] Manfreda, A., Wang, D., Zhang, Y*., & Ma, E. (2025). Unraveling women (in) leadership in tourism and hospitality: A retrospect and outlook. The Service Industries Journal, 45(9-10), 751-778. (SSCI Q1, 中科院二区, IF=8.1)
[9] Zhou, J., Zhang, Y., & Xu, F. Z. (2025). Customer perfectionism: Catalyst or obstacle to service innovation of frontline employees?. International Journal of Hospitality Management, 130, 104261. (SSCI Q1, ABS 3*, 中科院一区TOP, IF=8.3)
[10] Zhang, Y., Xu, F. Z., Feng, L., Shi, X., & Zhang, F. (2024). The power of a pledge: Exploring the relationship between sense of calling and innovative work behaviour in healthcare. Creativity and Innovation Management, 33(3), 551-565. (SSCI Q2, IF=3.9)
[11] Xu, F. Z., Ma, E., & Zhang, Y*. (2023). A two-path moderated mediation model of customer-driven service innovation. Cornell Hospitality Quarterly, 64(4), 525-534. (SSCI Q2, IF=2.7)
[12] Zhang, Y., Xi, W., & Xu, F. Z. (2022). Determinants of employee innovation: An open innovation perspective. Journal of Hospitality Marketing & Management, 31(1), 97-124. (SSCI Q1, 中科院一区TOP, IF=12.4)
[13] Wang, Y., Zhang, Y., & Xu, F. Z. (2022). How does customer cooperation affect employees’ prosocial service behavior in upscale Chinese hotels? An affective social exchange perspective. International Journal of Contemporary Hospitality Management, 34(6), 2071-2091. (SSCI Q1, ABS 3*, 中科院一区TOP, IF=11.3)
[14] Ma, E., Zhang, Y., Xu, F. Z., Wang, D., & Kim, M. S. (2021). Feeling empowered and doing good? A psychological mechanism of empowerment, self-esteem, perceived trust, and OCBs. Tourism Management, 87, 104356. (SSCI Q1, ABS 4*, 中科院一区TOP, IF=14.5)
[15] Xu, F. Z., Zhang, Y., Zhang, T., & Wang, J. (2021). Facial recognition check-in services at hotels. Journal of Hospitality Marketing & Management, 30(3), 373-393. (SSCI Q1, 中科院一区TOP, IF=12.4)
著作
Zhang, H., & Zhang, Y. (2026). The relationship between ESG performance and customer experience. In W. Legrand, H. Kuokkanen, C. Cheung, & C.-H. Su (Eds.), Handbook on environmental, social and governance (ESG) for tourism and hospitality (pp. 405–425). Edward Elgar Publishing.
三、教学情况
资格认证：CHE (Certified Hospitality Educator) , 美国饭店协会教育学院(AHLEI) 颁发(2025)
教授课程：《景区及主题公园管理》等本科生课程
四、学术兼职
期刊 (SSCI) 审稿人：Tourism Management、International Journal of Hospitality Management、International Journal of Contemporary Hospitality Management、Journal of Hospitality Marketing & Management、Journal of Hospitality and Tourism Research、Journal of Sustainable Tourism等
